Hussein Sobhy

Sono madrelingua araba e parlo fluentemente l’arabo, in particolare il dialetto egiziano. Ho una conoscenza avanzata della lingua italiana, con un livello C1, e lavoro come insegnante di italiano da remoto.

Offro lezioni di italiano a studenti di diversi livelli, sia principianti sia avanzati, aiutandoli a migliorare la grammatica, la conversazione, la pronuncia e la comprensione della lingua. Posso insegnare sia a persone che vivono in Italia sia a studenti stranieri che desiderano imparare l’italiano per motivi personali, accademici o professionali.

Il mio obiettivo è rendere l’apprendimento semplice, efficace e adatto alle esigenze di ogni studente.
PROFESSIONAL EXPERIENCE
Microsoft 365 Technical Support Engineer — Microsoft Technical Support | March 2024 – February 2026
• Provided advanced technical support for Microsoft 365 and Office 365 enterprise products and services.
• Troubleshot complex issues across Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive.
• Investigated service incidents, authentication issues, access problems, and collaboration-related failures.
• Supported Microsoft Security & Compliance solutions and investigated policy- and access-related issues.
• Handled escalated technical incidents and coordinated troubleshooting with internal engineering teams.
• Performed structured diagnostics, root cause analysis, workaround identification, and technical resolution documentation.
• Supported identity and access scenarios involving authentication, permissions, and security controls.
• Followed ITIL-based Incident, Problem, and Change Management practices.
• Maintained clear technical documentation and communicated complex solutions to stakeholders.
Technical Engineer / Incident Management & Troubleshooter — Vodafone Germany | January 2021 – February
2022
• Managed technical incidents and troubleshooting activities for Office products and network-related services.
• Investigated incidents, identified technical causes, coordinated resolution, and maintained incident records.
• Worked with stakeholders and technical teams to restore services and minimize business impact.
• Developed strong experience in structured troubleshooting, escalation handling, and incident communication.
German Legal Researcher / Technical Translator — Lufthansa Airlines, Dubai | March 2022 – March 2024
• Supported German legal and technical documentation activities in an international enterprise environment.
• Translated GDS commands and technical information into English and prepared detailed German documentation.
• Prepared structured Word documentation and supporting materials for Lufthansa legal stakeholders in Germany.
• Worked with sensitive information while maintaining accuracy, documentation quality, and stakeholder communication.
Team Leader / Customer & Technical Operations — Amazon Germany | Previous Experience
• Led team activities in a high-volume international environment and supported operational performance.
• Handled escalated customer and operational issues, applying structured problem-solving and stakeholder communication.
• Worked with German-speaking customers and international processes under time-sensitive conditions.
ADDITIONAL EXPERIENCE
• International customer service experience with Enel, Teleperformance, Majorel, Intelcia, and Concentrix.
• Italian-Arabic Translator and Italian Language Instructor.
• Tour Guide with experience supporting international tourists and cross-cultural communication.